The Internal Affairs Unit of the New Hanover Township Police Department ensures the quality of law enforcement services the department provides. This is done with the utmost integrity, in a fair and impartial manner.  Citizen confidence in the integrity of the police department increases through meaningful and effective complaint procedures. The policy of the New Hanover Township Police Department is to investigate all complainants of alleged misconduct or wrongdoing of any employee of this department.

A through and impartial examination of the factual information regarding a complaint will be made in every investigation. Complaints are accepted anytime and can be made in person, over the phone, or in writing. Complaints can also be made anonymously or by a third person. 

The New Hanover Township Police Department is committed to providing law enforcement services that are fair, effective, and impartially applied. It is in the best interests of everyone that your complaint about the performance of an individual officer is resolved fairly and promptly. The New Hanover Township Police Department has formal procedures for investigating your complaint. These procedures are designed to ensure fairness and protect the rights of both citizens and law enforcement officers:

1. Reports or Complaints of officer/employee misconduct must be accepted from any person, including anonymous sources, at any time.

2. Complaints shall be accepted regardless of age, race, ethnicity, religion, gender, sexual orientation, disability, or immigration status of the complaining party.

3. Your complaint will be sent to a superior officer or a specially trained internal affairs officer who will conduct a thorough and objective investigation.

4. You might be asked to help in the investigation by giving a detailed statement about what happened or providing other important information or documents.

5. All complaints against law enforcement officers are thoroughly investigated. You will be kept informed of the status of the investigation and its ultimate outcome, if requested, and you provide contact information. The exact discipline imposed is confidential, but you will be advised of the ultimate finding, namely :

 

     a. Sustained: A preponderance of the evidence shows an officer violated any law; regulation;     

         directive, guideline, policy, or procedure issued by the Attorney General or County Prosecutor;

         agency protocol; standing operating procedure; rule; or training.

     b. Unfounded: A preponderance of the evidence shows that the alleged misconduct did not

         occur.

     c. Exonerated: A preponderance of the evidence shows the alleged conduct did occur, but did

         not violate any law; regulation; directive, guideline, policy, or procedure issued by the Attorney

         General or County Prosecutor; agency protocol; standing operating procedure; rule; or training.

     d. Not Sustained: The investigation failed to disclose sufficient evidence to clearly prove or

         disprove the allegation.

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6. If our investigation shows that a crime might have been committed, the county prosecutor will be notified. You might be asked to testify in court.

7. If our investigation results in an officer being charged with a violation of department rules, you might be asked to testify in a departmental hearing.

8. If our investigation shows that the complaint is unfounded or that the officer acted properly, the matter will be closed.

9. Internal affairs investigations are confidential and all disciplinary hearings shall be closed to the public unless the defendant officer requests an open hearing.

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You can submit completed forms via mail, fax (609) 758-6999, hand deliver or call the Police Department at (609) 758-7149 or Non-Emergency Dispatch at (609) 723-8300